Customer Experience

Customer Experience
Jan
17
//
2020

5 Digital Retail Innovation Takeaways from NRF 2020

An exciting NRF 2020 just wrapped up in New York on the 15th January.
Customer Experience
Mar
8
//
2019

Update on China Beauty Retail Innovation

Today international beauty brands already realized the importance of innovation and often try to incubate their own disruptors. L’Oréal and LVMH are often the two greate examples to showcase such a trend.
Customer Experience
Jan
16
//
2019

China Tech Giants Still Can’t Get Virtual Fitting Right

In 2015, Alibaba’s Tmall launched the experiment of online virtual fitting “MoDa” but has not been able to blossom.
Customer Experience
Jan
3
//
2019

China Fashion Retail: Visual Search and Recommendations Still Going Through Growing Pains

It is said visual search and personalized recommendation should be the future for the fashion business. We have actually seen some very prominent and promising startups in this field.
Customer Experience
Nov
22
//
2018

Secoo’s Winning Strategy that Won them over 25% of the China Luxury Market

The luxury sale is no easy business in China, even though we think their goddess-like status would easily attract attention, good or bad; just look at the recent racist scandal of D&G as a cautionary tale.